FAQs

=Frequently Asked Questions= __**Deleting/Weeding**__


 * __How do I delete a copy of a book?__**

**__In order to aid in weeding, how can I view a list of books that have never circulated?__**
Reports - Back Office - Title and Copy List - Show Titles with all copies - Check Circulation Stats - Choose Less Than 1 Time Total - Run Report. **__Managing Patrons__**

__How do I load patron pictures?__
If you are uncomfortable doing it yourself, Place a Helpdesk call to Technology Services to let them know that you want to load pictures into Destiny. Many of you were trained on this process during your Destiny Orientation. Below is a document that gives directions for 2 different methods, depending on your picture vendor.

__Should I delete a student in Destiny if he/she is transferring to another school in Carroll County?__
You should NOT delete a student who is transferring to another school but instead place a Helpdesk call to have the student moved to the new school. This way, if a student owes a fine or has an overdue book, that information will not be lost but will 'travel' with the student to the new location (see the FAQ below if the new school wants to remove a fine issued by the previous school).

__How do I do an interlibrary loan in Destiny?__

Every patron in the district should only be listed once. If you wish to check out a book to a patron at another school within the check out screen you must deselect the tab that says “only my patrons” and that will allow you to find any patron on Destiny. You can view all of your patrons to make sure you did not add a patron to your school that belongs in another school. In order to do this you go to: //Back Office – Find Patron// and select the location field. Type in your school’s initials in the Find box. When all of your patrons come up then click on the field “barcode” twice for them to list your teachers first. __How can I remove a fine owed to a different school for a transfer student?__  The media center that issued the fine must remove it. This can be done even after the student has been switched to their new Destiny school. Both media specialists and clerks have this permission in Destiny. Search for the transferred student by name and deselect the box "Only my Patrons". This will search the entire system to locate the student. Then you can delete the fine.

Circulation: In Check Out – type in the patron’s name and either press enter or click Find Patron to locate the patron to check out to. Once you have located your patron and checked out you must press RESET or when you type in the next patron’s name and press enter it will default to locating a copy. Or you can type in the next patron’s name and click on Find Patron.

Searching the Catalog Misspellings – Destiny Quest will offer more suggestions for misspellings. The regular search will offer limited suggestions if you type in a nonsense word. Or you can click on the tab Browse Subjects to see a list of alphabetically related topics.

Back Office - Access Levels - (choose the user you wish to change) - Edit - the number of minutes will appear at the top of the page How do you set Destiny Quest to only show your school’s holdings for the walk up user? Back Office – Access Levels – Guest – Edit Library Catalog Search Access – Deselect: Search all library sites through Destiny Quest
 * How can I stop Destiny from logging me off after so many min. of inactivity?**

To get out of Kiosk Mode – click on the windows button or Alt F4. To return to Kiosk Mode – Start – Programs – Kiosk Mode
 * Kiosk Mode Information:**


 * How do I add a book to a copy category?**
 * 1) Find the book in the catalog.
 * 2) Click on the book’s details
 * 3) Copies Tab
 * 4) Edit Copy
 * 5) Update Copy Category
 * 6) Check the appropriate boxes
 * 7) Click Ok

If you are an A/D school, remember that there are no more shortcuts being delivered on the **desktop** from your login. Everyone should be able to see the link to your school's Destiny site in the Internet Explorer Favorite's menu. Each user can create a shortcut on the Desktop, but this will only be visible to that user on that particular workstation. For both AD and Novell schools - If after placing a shortcut on the desktop for Destiny you do not see the aqua Destiny icon, do the following: Right click on the file below and select "Save link as" and on the computer that does not show the icon properly, save it to this location: **C: / Windows / System32**
 * A computer is not showing the Destiny icon on the desktop**